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New Contributor
Chrisnoon123
New Contributor
October 31, 2025
Solved

Why am I waiting forever for an agent to respond through Live Chat?

I have 24 days left of my 24 month contract. I wish to upgrade to a Sim only deal. When should I notify ID Mobile of my intention to end my contract and start a Sim only with them? I don't want to pay an early termination fee, so should I wait until the last day (24th Nov) of my contract to end it and then on the same day order the Sim? 

Live Chat is pointless as I keep getting disconnected before an agent answers. Any help would be greatly appreciated. Thank you in advance. 

    WelshPaul
    WelshPaulAnswer
    Platinum 
Contributor
    October 31, 2025

    No need to live chat with anyone! The iD Mobile sales team can be contacted on 020 7139 1397, with advisers available from 9am to 6pm.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    5 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    October 31, 2025

    No need to live chat with anyone! The iD Mobile sales team can be contacted on 020 7139 1397, with advisers available from 9am to 6pm.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Chrisnoon123Author
      New Contributor
      October 31, 2025

      No need to live chat with anyone! The iD Mobile sales team can be contacted on 020 7139 1397, with advisers available from 9am to 6pm.

      Thank you ever so much.

      iD Mobile Employee
      Natalie W
      iD Mobile Employee
      October 31, 2025

      Hi ​@Chrisnoon123 

       

      Thanks for getting in touch. 

       

      We are happy to see ​@WelshPaul has been able to assist with your query. 

      Please get in touch if you have any further questions.

       

      Thanks

       

      Natalie 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Lianne1986
      New Contributor
      September 17, 2026

      I’am having problems connecting to my WiFi and can’t turn off safe search 

      Hosai W
      iD Mobile Employee
      Hosai W
      iD Mobile Employee
      September 18, 2026

      Hi ​@Lianne1986 

       

      I've just sent you a private message to help get this sorted.

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

      I'll speak to you there.

       

      Thanks,
      Hosai

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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