Hi ​@pablopro82 

Thank you for your message, and I'm sorry to hear you're disappointed with the upgrade offers available. I also apologise for any inconvenience or frustration this has caused. Please be assured that it's never our intention to make our loyal customers feel undervalued.

Our offers for both new and existing customers are updated regularly, so the deals available can vary depending on when you choose to upgrade or change your plan.

At times, existing customers may have access to better offers than new customers, while at other times the opposite may be true.

If you can't find a deal that meets your needs, we recommend contacting our Sales Team on 0800 049 0250 or via live chat: https://www.idmobile.co.uk/live-chat. They'll be happy to discuss the latest offers available and help you find the option that's best suited to your needs.

-Michael Z

Hi ​@pablopro82, 

Thank you for reaching out.

We're sorry to hear that you're disappointed with the upgrade offers currently available to you. We completely understand how frustrating it can be, especially as a long-standing iD Mobile customer.

Please note that our offers and promotions change regularly and can vary over time depending on availability, eligibility, and the type of offer. This means that an offer you may have seen a few days ago may no longer be available today.

Our Sales Team will be able to review your account and check all of the upgrade offers currently available to you. They may also be able to discuss alternative options that better suit your needs.

You can contact our Sales Team via Live Chat or by calling 0800 049 0250.

We appreciate your loyalty and hope the Sales Team can help you find a suitable upgrade.

Owethu