I have a pay monthly plan with ID that is 24 months long and I am not able to upgrade, rather, “downgrade”. I would love if I could switch to a cheaper plan! I have tried for a while to switch but it always says they don’t “have any plans available” which I’m sure can’t be true. Maybe I have to stick with the plan for a little longer before I can switch? If anyone knows why I can’t switch please let me know!

@Ambika Gurung If you log into to IDMobile account and then plan thereafter Upgrade it should indicate if your eligible for an upgrade. If you are there should be a date to when you may apply for an upgrade. If your eligible for an upgrade you call always call sales to discuss your plan change.Contact an iD sales on 020 7139 1397, between 9am - 6pm.Joe 🙂

Morning, this has helped lots. I am able to upgrade but it's not a better deal to what I have now! Thank you for the help

WHY CAN'T I CHANGE SIM PLANS? | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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