WHY CAN'T I CHANGE SIM PLANS?

Forum|Forum|9 months ago
November 13, 2025
3 replies
255 views

I have a pay monthly plan with ID that is 24 months long and I am not able to upgrade, rather, “downgrade”. I would love if I could switch to a cheaper plan! I have tried for a while to switch but it always says they don’t “have any plans available” which I’m sure can’t be true. Maybe I have to stick with the plan for a little longer before I can switch? If anyone knows why I can’t switch please let me know!

Best answer by JoeKing

@Ambika Gurung If you log into to IDMobile account and then plan thereafter Upgrade it should indicate if your eligible for an upgrade. If you are there should be a date to when you may apply for an upgrade. If your eligible for an upgrade you call always call sales to discuss your plan change.

Contact an iD sales on 020 7139 1397, between 9am - 6pm.

Joe 🙂

JoeKingAnswer

Silver Contributor

@Ambika Gurung If you log into to IDMobile account and then plan thereafter Upgrade it should indicate if your eligible for an upgrade. If you are there should be a date to when you may apply for an upgrade. If your eligible for an upgrade you call always call sales to discuss your plan change.

Contact an iD sales on 020 7139 1397, between 9am - 6pm.

Joe 🙂

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉