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Community Member
August 26, 2026
Question

Why cant i access sim only plans in my upgrade area. i want to stay but want to change my plan and i cant access them unless o browse as a new customer. ive trued closing app and private browser but it doesn’t work. my upgrade window opened today.

  • August 26, 2026
  • 1 reply
  • 17 views

I want to move from monthly to e sim now my handset is paid. Want to stay with ID and keep my number. This should be easier! 
It’s a plan change, don’t understand why I can’t select my new plan and checkout? I’ve been messing with it for couple of hours! If it’s this hard I may as well  look at other providers. 

    1 reply

    iD Mobile Employee
    September 1, 2026

    Hi ​@Queens30

     

    Thank you for taking the time to bring this to our attention, and I'm sorry to hear you've had such a frustrating experience.

     

    If you're looking to move from your current handset contract to a SIM Only plan while keeping your iD Mobile number, there are a few account-specific checks we need to carry out first to make sure we're providing the correct options available to you.

     

    Because of this, we're unable to confirm eligibility or process the change through the Community. We'd recommend getting in touch with us directly so we can take a closer look at your account and help get you onto the right plan as quickly as possible.

     

    We appreciate that this may seem like a straightforward plan change, and we're sorry for any confusion caused by what you've seen online. Once we've reviewed your account, we'll be able to explain the options available and help you find the best solution for your needs.

     

    Thanks again for your patience, and we look forward to getting this sorted for you. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 

    Zubair

    iD Mobile Social Media Team

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