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Question

why cant i get unlimited data on my uograde?

  • August 21, 2026
  • 1 reply
  • 5 views

I'm due an upgrade on my phone and the upgrade options don't include unlimited data. Why is this?

1 reply

Decembersangel72
Gold Contributor
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Hi ​@AgiN 

To discuss this you can contact the iD Mobile sales team by calling 020 7139 1397 or 0800 049 0250. They are open from 9:00 AM to 6:00 PM, Monday through Friday.

You can also reach them online via the iD Mobile Live Chat (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-


or email socialqueries@idmobile.co.uk.

Good luck x