I am am able to upgrade and would like to go with a Pixel 11 Pro XL but I don't have the option to have more than 250GB data allowance? My current contract, which is about to expire, is unlimited and I can see unlimited data options when upgrading to other handsets but not this one, any idea why?
I can see unlimited data with this device is being offered to new customers so this is very annoying. Advice much appreciated 👍🏼
+11Hi
Thank you for reaching out, and I understand why this is frustrating, particularly when you can see an unlimited-data option for the Pixel 11 Pro XL as a new-customer offer but not when upgrading your existing contract.
Upgrade offers can differ from new-customer promotions. The options displayed for an existing customer are based on the upgrade offers and eligibility available on that individual account, so we aren't able to manually add an unlimited-data option if it isn't currently being offered to you. iD Mobile has also confirmed that upgrade offers can differ from new-customer deals.
However, it would be worth speaking to our Sales Team, as they can check your account and see whether there is another Pixel 11 Pro XL or unlimited-data option available that isn't showing in the app.
You can contact Sales via Live Chat or call 0800 049 0250. They can review your eligibility and confirm exactly what Pixel 11 Pro XL options are available to you before you proceed with the upgrade.
Owethu
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