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New Contributor
April 27, 2026
Question

why cant i upgrade to sim only on the iD website?

  • April 27, 2026
  • 5 replies
  • 187 views

My iD contract is up and want a sim only deal but iD website want allow it?? 

    5 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Andy Gee

     

    Please note that with iD Mobile, you can upgrade to a SIM-only plan up to 24 days before your contract end date. Once you are within this window, the upgrade options will become available in your account.

     

    If you would like to check your eligibility sooner or need assistance, you can contact our Sales Team via Live Chat or by calling 0800 049 0250, and they will be happy to help.


    Owethu

    Andy GeeAuthor
    New Contributor
    April 27, 2026

    I have only 10 days left and still can't access any sim free deals 

     

    iD Mobile Employee
    April 27, 2026

    Hi ​@Andy Gee 

     

    Please contact our sales team on 0800 049 0250, and they will be able to assist you with upgrading to a SIM only deal.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Andy GeeAuthor
    New Contributor
    April 28, 2026

    I have accessed the iD website now and ordered a sim only plan. 

    As I am already a iD customer I assume I retain my existing Sim card and number and don't need to change my direct debit? 

    Thanks 

    Andyv

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2026

    Hi ​@Andy Gee,

     

    In order to keep the same number, you would need to upgrade on that specific plan, I would like to have a look for you. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.