why cant i upgrade to sim only on the iD website?

Hi ​@Andy Gee, 

Please note that with iD Mobile, you can upgrade to a SIM-only plan up to 24 days before your contract end date. Once you are within this window, the upgrade options will become available in your account.

If you would like to check your eligibility sooner or need assistance, you can contact our Sales Team via Live Chat or by calling 0800 049 0250, and they will be happy to help.

Owethu

I have only 10 days left and still can't access any sim free deals 

Hi ​@Andy Gee 

Please contact our sales team on 0800 049 0250, and they will be able to assist you with upgrading to a SIM only deal.

-Michael Z

I have accessed the iD website now and ordered a sim only plan. 

As I am already a iD customer I assume I retain my existing Sim card and number and don't need to change my direct debit? 

Thanks 

Andyv

Hi ​@Andy Gee,

In order to keep the same number, you would need to upgrade on that specific plan, I would like to have a look for you. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team