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3558Leoni
Community Member
July 20, 2026

why have u not received a cimfirmed email gor my ukgrade

  • July 20, 2026
  • 1 reply
  • 8 views

I have ordered a upgrade through the ID app but havnt requested a confirmed email advising the phone is been confirmed and will be delivered?

1 reply

Anneline M
iD Mobile Employee
Anneline M
iD Mobile Employee
July 21, 2026

Hi ​@3558Leoni, 

 

We’re sorry to hear that you haven’t received an update regarding your order. 

 

Kindly please be advised that it can take up to 48 hours for your order to be processed. As soon as your order has been processed, you’ll receive your order confirmation details. 

 

Thanks, 

 

Anneline

 

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