Community Member

why i need to pay 38.83£ this month instead of 16£

1 reply
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My plan was ended last month when I have to pay 38.83£ every month for phone and sim but that is finished already and now my direct debt bills is showing I need to pay 38.83£ instead of 16£ cause I upgrade it to just sim unlimited which should be 16£ only not 38.83

Owethu M

iD Mobile Employee

Hi @Zareen,

Thank you for getting in touch, and I’m sorry for the confusion and concern caused by the higher payment showing on your Direct Debit. I understand that you’ve finished paying for your handset and upgraded to an unlimited SIM-only plan costing £16 per month, so you weren’t expecting to see the previous £38.83 charge.

One possible explanation is that your upgrade was completed after your latest bill had already been generated. As bills are produced in advance, the previous monthly charge may still appear on that bill, with any adjustments relating to your new SIM-only plan reflected in your next bill.

I’ve just sent you a private message so we can check your account and billing details and help get this sorted.

To find it, click your profile picture in the top-right corner and select Private Messages.

You can also access your inbox directly here:

https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there and help clarify the charges.

Owethu

Thank you for your patience, and apologies again for the confusion.