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Question

why is the monthy phone price more expensive on my app than online

  • May 26, 2026
  • 1 reply
  • 3 views
K
Community Member

I can upgrade my phone I've found the phone i want but it's showing more expensive on my app than what its showing on the website.

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • May 26, 2026

    Hi ​@Kayleyelaine,

     

    Thank you for your message.

     

    We understand how frustrating it must be to see different pricing between the app and the website.

    The difference you are seeing is usually because the deals shown on the website are introductory offers for new customers only. These are often promotional prices that are not available for upgrades. The iD Mobile app, on the other hand, shows personalised upgrade offers based on your current contract, payment history, and account status.

    To explore the best available upgrade options for you, you can contact our Sales Team directly on 0800 049 0250, and they will be able to check and discuss the available deals with you.

     

    Thanks.

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