Why is there an upgrade now

Hi ​@Crazydiamond, 

I understand the frustration here but I need to be clear and factual about what you’re seeing.

📌 Why the upgrade banner is there

The “upgrade” banner in the iD Mobile app/account area is:

• A promotional and eligibility indicator, not a restriction on your account
• Shown when your line is approaching upgrade eligibility or is eligible based on contract status
• It does not block access to your account information by design

It also cannot be removed or dismissed because it is part of the app’s fixed interface.

🔎 Why you can’t see your contract end date

This is usually shown in:

• The iD Mobile app → Account / Plan details
• Or your welcome email / order confirmation
• Or your online account dashboard (web login, not banner area)

If the banner is covering navigation or making it hard to access sections, it’s usually:

• A display/app glitch
• Outdated app version
• Cached session issue

🔧 What you should do

Try these steps:

1. Close and fully reopen the app
2. Log out and log back in
3. Update the iD Mobile app to the latest version
4. If still stuck: delete and reinstall the app
5. Try logging in via a browser instead of the app

You can also you can try the website to see that works any better for you. 

Owethu

This is on a browser, nothing is clickable, I  should be able to click the banner off, so that I can see my account information 

Can not view info on bills, plan, or more , si in effect blocked from veiwing my account 

Hi ​@Crazydiamond 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z