Hi ​@Crazydiamond, 

I understand the frustration here but I need to be clear and factual about what you’re seeing.

📌 Why the upgrade banner is there

The “upgrade” banner in the iD Mobile app/account area is:

• A promotional and eligibility indicator, not a restriction on your account
• Shown when your line is approaching upgrade eligibility or is eligible based on contract status
• It does not block access to your account information by design

It also cannot be removed or dismissed because it is part of the app’s fixed interface.

🔎 Why you can’t see your contract end date

This is usually shown in:

• The iD Mobile app → Account / Plan details
• Or your welcome email / order confirmation
• Or your online account dashboard (web login, not banner area)

If the banner is covering navigation or making it hard to access sections, it’s usually:

• A display/app glitch
• Outdated app version
• Cached session issue

🔧 What you should do

Try these steps:

1. Close and fully reopen the app
2. Log out and log back in
3. Update the iD Mobile app to the latest version
4. If still stuck: delete and reinstall the app
5. Try logging in via a browser instead of the app

You can also you can try the website to see that works any better for you. 

Owethu

This is on a browser, nothing is clickable, I  should be able to click the banner off, so that I can see my account information 

Can not view info on bills, plan, or more , si in effect blocked from veiwing my account 

Hi ​@Crazydiamond 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Just cannot download app it's that simple (oops something went wrong) that's all I get. Someone should be able to help.!!!!???

Hi ​@Complaints,

I’m sorry to hear you’re having trouble with the app, and thanks for letting us know.

Please try registering on the iD Mobile website first, then log in through the website again. If it still doesn’t work after that, let us know and we’ll be happy to help further.

Thanks,

Tashnieka
The iD Mobile Team