Hi ​@Loz1966, 

Thank you for reaching out.

We understand why this can be frustrating.

Upgrade offers and new customer offers are calculated separately and can therefore differ in price. New customer deals may sometimes include promotional discounts or retailer-specific offers that are not available as part of the upgrade programme.

Upgrade pricing is determined based on a number of factors, including the handset selected, tariff, contract length, and any promotions available at the time. As a result, it is not always possible for upgrade offers to match those available to new customers or through third-party retailers.

If you'd like to discuss the upgrade options available on your account, we would recommend contacting our Sales Team. They can review your account and advise on any offers that you may be eligible for.

You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

Owethu

I tried that but told you do not do same deals for existing customers.

Hi ​@Loz1966 

Thank you for getting in touch with us.

Kindly note that deals for new customers are differ with existing customers depending on the promotion however our sales team can check available options for you. 

Thank you,

Zandile m

The iD Mobile Team 

I spoke to one of your customer service team who informed me that there was nothing she could do.

If you think you can match price, I will contact you again.

If not I can save money by cancelling contract and starting again.

Hi ​@Loz1966,

We're sorry to hear that the options discussed previously weren't what you were hoping for.

If you'd like to see whether there are any alternative offers or price matches available, we'd recommend speaking with our Sales team, as they'll be best placed to review the options available on your account.

You can get in touch with them via Live Chat here: https://www.idmobile.co.uk/live-chat

We hope they're able to find a suitable option for you.

Regards,

Gemma M

The iD Mobile Social Media Team