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Steve.Crawley
New Contributor
August 29, 2026

Will my contract start from the day of upgrade/order or from the date of delivery?

If I upgrade and have to wait for the phone to be delivered, does my contract start from the date of order or when I actually get the phone?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 5, 2026

     Hi ​@Steve.Crawley,

     

    Thanks for your post.

     

    If you upgrade and your new phone needs to be delivered, your contract will typically start from the date that the delivery confirmation is sent, rather than the date you placed the order or the date you physically receive the handset.

     

    If you'd like to check the exact start date of your upgraded plan once the order has been processed, our Customer Service Team will be happy to help: https://www.idmobile.co.uk/live-chat

     

    I hope this helps, and enjoy your new phone when it arrives!

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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