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F.A.Q.

How can I reduce or avoid roaming charges?


iD Mobile
iD Mobile Employee

Looking to reduce Roaming charges, or avoid them altogether? Here’s some top tips:

 

Set or adjust your Bill Cap.

 

Bill Capping is a money-saving feature available on all iD Mobile plans. Here are three scenarios where we would recommend setting or adjusting your Bill Cap:
 

  1. If you are travelling to a country not included in our free roaming destinations.
  2. If you think you may exceed the 30GB limit in one of our 50 free roaming destinations.
  3. If you are close to an international border, you may be exposed to ‘inadvertent roaming’. This is when your phone connects to a network from a country not included within our free roaming destinations - even if you are not physically there - which could result in additional charges.

 

 

Enable Low Data Mode.

 

 

This limits the amount of mobile data your phone uses in the background. Here’s how to enable it:

 

iPhone.

Learn more
  1. Open Settings.
  2. Tap ‘Mobile Services’.
  3. Tap ‘Mobile Data Options’.
  4. Tap ‘Data Mode’.
  5. Select ‘Low Data Mode’.

 

Samsung Galaxy.

Learn more
  1. Open Settings.
  2. Tap ‘Connections’.
  3. Tap ‘Data Usage’.
  4. Tap ‘Data Saver’.
  5. Check that the 'Turn on now' toggle is turned on.

 

Most other Android phones.

Learn more
  1. Open Settings.
  2. Tap ‘Network & Internet’.
  3. Tap ‘Data Saver’.
  4. Check that the 'Use Data Saver' toggle is turned on.

 

Download Offline Maps.

 

 

Both Google Maps and Apple Maps now let you download maps offline, perfect for saving your mobile data while you're out and about. Whether you're navigating a new city or just exploring locally, you can access your maps without using up your data - keeping you connected without the worry of extra charges.

 

Google Maps.

  1. On your iPhone or iPad, open the Google Maps app Maps.
  2. Make sure that you're connected to the Internet and not in Incognito mode.
  3. Search for a place.
  4. At the bottom, tap the name or address of the place,  tap ‘More’, then tap ‘Download offline map’.

Apple Maps.

  1. In the Maps app, search for a location, then tap the place in your search results.
  2. Tap the Download button if it’s available, or tap More then tap Download Map. 
  3. If necessary, adjust the area that you want to be included in your offline map. Then tap ‘Download’.

 

Switch off Data Roaming.

 

Turning off ‘Data Roaming’ will ensure that you don’t incur unnecessary data usage charges whilst travelling outside of our 50 Inclusive Roaming Destinations. Here’s how to switch it off:

 

Please note: Turning off Data Roaming means that you won’t have access to internet dependent services such as email, social media, or apps such as WhatsApp whilst abroad. You will instead need to connect to a nearby Wi-Fi network to use these services.

 

iD Mobile app or My Account Online.

Learn more
  1. Tap ‘Plan
  2. Tap ‘Manage your iD services’.
  3. Disable the ‘Roaming’ toggle.

 

 iPhone.

Learn more
  1. Open Settings.
  2. Tap ‘Mobile Services’.
  3. Tap ‘Mobile Data Options’.
  4. Check that ‘Data Roaming’ toggle is turned off.

 

Samsung Galaxy.

Learn more
  1. Open Settings.
  2. Tap ‘Connections’.
  3. Tap ‘Mobile Networks’.
  4. Check that ‘Data Roaming’ toggle is turned off.

 

Most other Android phones.

Learn more
  1. Open Settings.
  2. Tap ‘Network & Internet’.
  3. Tap ‘SIMs’.
  4. Check that ‘Roaming’ toggle is turned off.
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