Last 2 years I’ve holidayed in Europe for 90 days both times and my ID sim has worked throughout, I’ve read about 65 day restriction over 4 month period, I read another user in community asking whether you can switch off phone for a number of days to prolong the 65 day rule, answer by community member was no this won’t work, if this is case I don’t understand why, example I go away for 45 days I go back to uk for a week then go back abroad, I assume in that scenario I then have another 20 days of use remaining and would still be able to use my sim that would bring me to 72 days after my first day abroad, now similar scenario but after 45 days I switch my phone off for 7 days don’t go back to uk but switch it back on 7 days later, what is the difference, does the sim need to pick up a uk signal between or something? That’s the only thing I can think that would be different in the two scenarios?
65 day roaming limit
Is it likely anyone from ID mobile may respond to my question? I’ve had to deal with the ID mobile online chat a fair bit in last few days relating to other issues. I did ask this same question there but the operator didn’t have a clue and directed me to this community page, I really need to fully understand the situation here but can’t face the utterly useless online chat again, think it’s rediculous not to be able to speak on the phone with an operator and the chat is tediously slow always minutes between responses to anything you type no matter how simple and clearly in my experience at least the operators lack basic knowledge and unable to help on anything but the most basic of questions.
+15Hi
Thanks for your question.
Our Fair Usage Policy is based on how much time your SIM is used in our free roaming destinations over a rolling four-month period, rather than whether your phone is switched on or off. So, simply turning your phone off while remaining abroad wouldn't pause or reset the fair usage period.
If you return to the UK, your SIM reconnects to the UK network, which helps demonstrate that your service is being used primarily in the UK. This is different from leaving your phone switched off abroad, where your overall usage pattern still indicates that you've remained outside the UK.
Once you've spent 63 days or more in our free roaming destinations during a rolling four-month period, roaming doesn't stop, but your usage becomes chargeable. We'll let you know 14 days before any charges are applied, giving you the opportunity to avoid any additional costs.
The additional roaming charges are currently:
- 3.2p per minute for calls
- 1p per text
- 10p per MB of data
You can find more information about how the Fair Usage Policy works here: https://www.idmobile.co.uk/help-and-support/eu-roaming/fair-usage-policy
We hope this helps clarify things a little.
Regards,
Gemma M
The iD Mobile Social Media Team
+15Hi
Thanks for sharing that with the community! We're really glad to hear our Customer Service team were able to help and get things sorted for you.
We appreciate you taking the time to let others know.
Regards,
Gemma M
The iD Mobile Social Media Team
Log in to the iD Community
Not a member yet? Create an account
Social Login
Sign in with iD MobilePlease enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
