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Community Member
July 19, 2026
Question

Accidentally Purchased Beyond Roamimg To USA

  • July 19, 2026
  • 1 reply
  • 13 views

Hi I have accidentally purchased 10 days beyond roaming to USA, not realising the data starts immediately and my trip is from 27 July.  What can I do?

    1 reply

    iD Mobile Employee
    July 20, 2026

    Hi ​@MSK 

     

    Thank you for getting in touch with us. 

     

    I'm sorry to hear that the roaming add-on was purchased earlier than intended and that it started immediately.

    Please note that once a roaming add-on has been purchased and activated, we’re unable to provide a refund for the add-on. This is outlined in our Terms and Conditions, which confirm that add-ons cannot be refunded once they have been applied to the account.

     

    We apologise for any inconvenience caused and appreciate your understanding.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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