Skip to main content
Community Member
MSK
Community Member
July 19, 2026
Question

Accidentally Purchased Beyond Roamimg To USA

  • July 19, 2026
  • 1 reply
  • 13 views

Hi I have accidentally purchased 10 days beyond roaming to USA, not realising the data starts immediately and my trip is from 27 July.  What can I do?

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    July 20, 2026

    Hi ​@MSK 

     

    Thank you for getting in touch with us. 

     

    I'm sorry to hear that the roaming add-on was purchased earlier than intended and that it started immediately.

    Please note that once a roaming add-on has been purchased and activated, we’re unable to provide a refund for the add-on. This is outlined in our Terms and Conditions, which confirm that add-ons cannot be refunded once they have been applied to the account.

     

    We apologise for any inconvenience caused and appreciate your understanding.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement