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Question

account in credit abd acknowledged but still blocked

  • February 27, 2026
  • 1 reply
  • 10 views
C
Community Member

I am currently overseas and paid my bill with excess funds remaining.  The payment has been received and  acknowledged by ID but I still have a blocked account?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • February 27, 2026

    Hi ​@Carl Cunningham ,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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