Activated roaming

3 replies
80 views

Please help me to activate my roaming in Bulgaria because I can't receive calls and I can't make calls and don't have data

Hosai W

iD Mobile Employee

Hi @Energy88,

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you having trouble with the roaming.
Please ensure that the roaming feature is toggled on within both the handset settings as well as the iD Mobile app.
Please ensure that you are manually connected to the networks Vivacom or GLOBUL.

Thanks,
Hosai

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E

Energy88Author

New Contributor

Hello,I activate roaming in my phone but I can't find handset settings for roaming in the iD Mobile app.Pleace activate my roaming

M

Marquerita T

iD Mobile Employee

Hi @Energy88.

Thank you for your response. Roaming can be switched on directly within the iD Mobile app, but you can enable it through your online account by following these steps:

Open or log in here: https://my.idmobile.co.uk/login
Tap Plan
Scroll down to the Manage your iD service section
Tap Manage your iD services
Switch the roaming toggle to ON
Tap Save to confirm your changes

Alternatively, if you would like us to check if your roaming feature is enabled, please contact us directly via Live Chat; https://www.idmobile.co.uk/live-chat and we’ll be happy to activate roaming on your behalf.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.