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Community Member
June 29, 2026
Question

add on

  • June 29, 2026
  • 1 reply
  • 11 views

Purchased a roam beyond add on but Im receiving text to say im being charged on top and my bill has now trended with the add on and single charges that are being added

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Liberty bell,

     

    Thanks for getting in touch.

     

    The Roam Beyond add-on doesn't automatically stop any additional charges from being applied. If you use services that aren't included in the add-on, or continue using chargeable services after your allowance has been used, extra charges can still be added to your bill.

     

    If you don't want to incur any additional charges while roaming, we'd recommend setting your bill cap to £0.00. You can do this by:

    • Logging into the iD Mobile app or your online account.
    • Going to Bills.
    • Selecting Manage Bill Cap.
    • Moving the slider to £0.00 and saving your changes.

     

    If you're unsure what the additional charges relate to, our Customer Service team via Live Chat can review your account and explain them in more detail.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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