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Community Member
andrea1977
Community Member
March 21, 2026

add on not working while away in turkey

My roaming add in bought for while I’m in Turkey is not working and I am being charged 

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    March 21, 2026

    Hi ​@andrea1977 

     

    Sorry to hear that you’re unable to use roaming data in Turkey.

     

    Please try manually connecting to our partner network, Turk Telekom, using the steps below:

     

    Apple:

     

    Go to Settings

    Tap Mobile Service

    Tap Network Selection

    Turn off Automatic

    Select Turk Telekom

    Return to the home screen

    Wait a few minutes and test your service again

     

    Android:

     

    Swipe down to open the notifications panel

    Tap the Settings icon

    Tap Connections

    Tap Mobile Networks

    Turn off Select Automatically

    Select Turk Telekom

    Wait a few minutes and test your service again

    Please let us know if this resolves the issue or if you need further assistance.

     

    Michael Z

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