Hi ​@ac0024,

We're sorry to hear you're experiencing this while you're away.

The bill cap is used for both chargeable calls and data, so it's likely you've reached the £75 limit because of the calls you've had to make.

If you'd like to increase your bill cap, you'll first need to make an immediate payment to your account. Once that's been done, we can look at increasing the bill cap further. Please bear in mind that this can become quite expensive, which is why we'd usually recommend using a local SIM or eSIM when travelling outside of your inclusive roaming destinations.

If you'd like to go ahead with increasing your bill cap, just let us know and we'll point you in the right direction.

Regards,

Gemma M

The iD Mobile Social Media Team

Please let me know how to increase my bill cap. I am fully aware of the options.  After one emergency I really do not want to be left without a working phone for the rest of my trip.

Please also let me know how to make an additional payment to pay my bill early. It is currently on monthly direct debit, and I could find no information about this on the ID website

Hi ​@ac0024,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team