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Question

after coming back from holiday cant receive and make calls, and sms services not working as usual

  • May 28, 2026
  • 1 reply
  • 7 views
E
Community Member

after coming back from holiday cant receive and make calls, and sms services not working as usual. 

 

as written on title. spending cap was +1£. and just in case i changed to 2£ and paid my bill before the direct debit to solve this problem but still same on my 2nd day of return to uk.

even i cant call my voicemail number. 

and can't send any message. just data and sms receiving working.  

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 29, 2026

    Hi ​@exhausteduser999,

     

    Thanks for getting in touch, and we’re sorry to hear this has been happening since returning from holiday.

     

    This is actually quite a common occurrence after roaming, where the phone does not automatically switch back properly onto the UK network services once back home.

     

    Please try manually reconnecting to the iD Mobile network first.

     

    For iPhone:

    • Go to Settings
    • Tap Mobile Service / Mobile Data
    • Tap Network Selection
    • Turn Automatic OFF
    • Wait for networks to load
    • Select iD Mobile or Three
    • Restart the phone

     

    For Android:

    • Go to Settings
    • Tap Connections or Network & Internet
    • Tap Mobile Networks
    • Tap Network Operators
    • Turn Select Automatically OFF
    • Wait for available networks
    • Select iD Mobile or Three
    • Restart the phone

     

    We’d also recommend a full network reset afterwards.

     

    iPhone network reset:

    • Settings
    • General
    • Transfer or Reset iPhone
    • Reset
    • Reset Network Settings

     

    Android network reset:

    • Settings
    • General Management / System
    • Reset
    • Reset Network Settings

     

    Please note this may remove saved WiFi passwords and Bluetooth pairings.

     

    Once completed:

    • Restart the phone again
    • Turn Airplane Mode ON for 30 seconds, then OFF
    • Test calls and texts again

     

    We hope this gets everything working normally again.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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