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after coming back from holiday cant receive and make calls, and sms services not working as usual

Forum|Forum|4 months ago
May 28, 2026
3 replies
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after coming back from holiday cant receive and make calls, and sms services not working as usual.

as written on title. spending cap was +1£. and just in case i changed to 2£ and paid my bill before the direct debit to solve this problem but still same on my 2nd day of return to uk.

even i cant call my voicemail number.

and can't send any message. just data and sms receiving working.

Best answer by Gemma M

Hi @exhausteduser999,

Thanks for getting in touch, and we’re sorry to hear this has been happening since returning from holiday.

This is actually quite a common occurrence after roaming, where the phone does not automatically switch back properly onto the UK network services once back home.

Please try manually reconnecting to the iD Mobile network first.

For iPhone:

Go to Settings
Tap Mobile Service / Mobile Data
Tap Network Selection
Turn Automatic OFF
Wait for networks to load
Select iD Mobile or Three
Restart the phone

For Android:

Go to Settings
Tap Connections or Network & Internet
Tap Mobile Networks
Tap Network Operators
Turn Select Automatically OFF
Wait for available networks
Select iD Mobile or Three
Restart the phone

We’d also recommend a full network reset afterwards.

iPhone network reset:

Settings
General
Transfer or Reset iPhone
Reset
Reset Network Settings

Android network reset:

Settings
General Management / System
Reset
Reset Network Settings

Please note this may remove saved WiFi passwords and Bluetooth pairings.

Once completed:

Restart the phone again
Turn Airplane Mode ON for 30 seconds, then OFF
Test calls and texts again

We hope this gets everything working normally again.

Regards,

Gemma M

The iD Mobile Social Media Team

Gemma MAnswer

iD Mobile Employee