APN Settings for iPhone 13 Mini (iOS 16) not accessible

Forum|Forum|3 years ago
June 19, 2023
45 replies
2841 views

I cannot access APN Settings. I can connect to European networks and can successfully make and receive phone calls but cannot access data.

I have contacted Apple who say that IF my network operator allows it then I can access APN Settings at, “

Settings > Cellular > Cellular Data Network
Settings > Mobile Data > Mobile Data Options > Mobile Data Network

If your device doesn't have either option, contact your carrier.”

Mobile Data Network nor Cellular Data Network show up under my phone at Settings > Mobile Data > Mobile Data Options

I have contacted ID Mobile numerous times via chat. They repeatedly say that their technical team will call me but they never do.

I have raised a complaint and spoken to the complaints team twice by telephone. They say that the technical team will contact me. But they haven’t.

PLEASE HELP!

Roaming & International

This topic has been closed for replies.

Best answer by WelshPaul

Have a read of the above thread. It contains a possible workaround/fix! 👍🏻

andewhite

Platinum  Contributor

I’ve got an iPhone 13 mini, with iOS 16.5 @TCorrin.

Mobile data options are available on my iPhone 13 mini, when Wi-Fi networking is turned OFF, and I’m receiving a 3G/4G/5G signal.

I don’t think you’ll see the “Settings > Mobile Data > Mobile Data Options > Mobile Data Network” option if Wi-Fi networking is turned ON on your iPhone.

You’ll only see “Settings > Cellular > Cellular Data Network” when you’re the USA, where “Cellular” is used in place of “Mobile Data”.

Forum member (non-iD).

T

TCorrinAuthor

Community Member

Thanks @andewhite

i had seen the same suggestion in another post to @Tom Wainwright

unfortunately, switching off the WiFi does not work.

I have also tried switching on/off the phone; resetting the phone; removing and reinserting the SIM card.

Any more ideas?

thanks again

T

TCorrinAuthor

Community Member

Here is a screen shot showing Wifi turned off, 5G signal working but no APN settings available under the Mobile Data Options section of Settings on my iPhone 13 Mini (iOS16)

andewhite

Platinum  Contributor

Okay @TCorrin, with Wi-Fi networking turned OFF, what do you see under the following option?

Settings > Mobile Data > Mobile Data Network

You should find, at the very least the APN and MMS settings, for your mobile service provider.

Forum member (non-iD).

T

TCorrinAuthor

Community Member

Dear @andewhite I have included a screenshot of the Mobile Data Options menu above - you can see that there is no APN or MMS setting available.

There is no “Mobile Data Network” option under “Mobile Data.”

If I use the search function within Settings there are no results for APN