Skip to main content

being charged for services when in a country listed as free?

  • May 2, 2026
  • 2 replies
  • 4 views
D
Community Member
  • Deek
  • Community Member

Hi, I am currently in Tenerife, Spain and have started getting charged for roaming.

This country is lasted as one of the the destinations that include 30gb of free data. 

Can you help please?

2 replies

Gemma M
iD Mobile Employee
Forum|alt.badge.img+8
  • Gemma M
  • iD Mobile Employee
  • May 2, 2026

Hi ​@Deek,

 

I am so sorry to hear that you have been charged for roaming. As this is a public platform, we would not be able to check this from here.

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’. 

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Hosai W
iD Mobile Employee
Forum|alt.badge.img+5
  • Hosai W
  • iD Mobile Employee
  • May 4, 2026

Hi ​@Deek,

Please feel free to reach out to us if you need any assistance in the future.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement