Community Member

being charged for services when in a country listed as free?

Hi, I am currently in Tenerife, Spain and have started getting charged for roaming.

This country is lasted as one of the the destinations that include 30gb of free data.

Can you help please?

iD Mobile Employee

Hi @Deek,

I am so sorry to hear that you have been charged for roaming. As this is a public platform, we would not be able to check this from here.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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iD Mobile Employee

Hi @Deek,

Please feel free to reach out to us if you need any assistance in the future.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

2 replies