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Community Member
July 10, 2026
Question

Billcap Abroad

  • July 10, 2026
  • 1 reply
  • 9 views

Can someone advise why my bill cap is being exceeded in 1-2 hours when abroad and my phone is not being used. I have exceeded £50 in 2 hours and can no longer use my phone unless I add more. This can’t be right!

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 11, 2026

    Hi ​@CompKCE,

     

    We're sorry to hear about the unexpected roaming charges.

     

    The amount charged will depend on which country you're in and whether your phone is using data, calls, texts, or a combination of these. In some destinations outside of our inclusive roaming zones, background data usage alone can cause your bill cap to be reached quite quickly, even if you're not actively using your phone.

     

    You can view the roaming charges for each destination on our website here: https://www.idmobile.co.uk/help-and-support/roaming

     

    Alternatively, let us know which country you're currently in, and we'll be happy to explain the charges that apply there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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