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Active Contributor
August 1, 2025
Question

Calling Australia from the UK

  • August 1, 2025
  • 14 replies
  • 752 views

I am trying to phone Australia from the UK on a UK sim but I just get a message saying “sorry your plan doesn’t allow this call’ but when I checked it was a cost to call but it did not say that I couldn’t. Please help!

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    14 replies

    New Contributor
    September 11, 2025

    Hello yes I have followed these steps multiple times. When I call it says “sorry your service does not allow access to this number” 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hi ​@Loz569 sorry to hear this, is your bill cap high enough to allow the call? It may need increasing. You can do this on the iD app. Thanks

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    New Contributor
    September 11, 2025

    Hello, yes my bill cap is high enough 

    If you would be so kind as to review this thread. I have followed all the recommendations and steps. If you would then be so kind as to not patronise me any further and actually help me resolve this issue so I can contact Australia that would be greatly appreciated. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hi there ​@Loz569, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.