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Can’t make international calls

  • August 7, 2025
  • 10 replies
  • 300 views
R
New Contributor

I’m trying to call a number in Thailand (an airline which takes international calls) but when I do it rings for a few seconds then my service bars drop to nothing the call fails and then my service bars go back to full again. I have international calls and premium turned on for my account and I have a bill cap set up so why can’t I make international calls?

Best answer by Tyler C

Hi there ​@rebekahwhiteside, sorry to hear that. 

 

Have you entered the area code etc correctly? For example:

 

To call a Thailand number from a UK iD Mobile phone, dial 00 66 then the Thai mobile number, omitting the first zero of the Thai number. For example, if the Thai number is 081-234-5678, you would dial 0066812345678. 

 

Thanks,

Tyler

    10 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • August 7, 2025

    Are you calling from the UK, ​@rebekahwhiteside? 

    Is your bill cap adjusted to cover the cost of any International calls?

    This article might help. 

    Forum member (non-iD).
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • August 7, 2025

      Hi there ​@rebekahwhiteside, we hope the kind advice from ​@andewhite was able to help.

       

      Please let us know if any further questions.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      R
      New Contributor

      Hi ​@andewhite 

      Yes, I’m calling from the UK and my bill cap allows for cost of international calls

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • August 7, 2025

      Hi there ​@rebekahwhiteside, sorry to hear that. What is your bill cap set to please?

       

      Thanks,

      Tyler

       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      R
      New Contributor

      Hi ​@Tyler C 

      It’s set to £10

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • August 7, 2025

      No problem ​@rebekahwhiteside. Do you have roaming and international features enabled via the iD Mobile app/website, and also your phone’s own settings?

       

      Also, have you been able to call abroad, or call this number before with us?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      R
      New Contributor

      Yes, I have them enabled on the app and my phone. I’ve never tried calling abroad with iD before

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • Answer
      • August 7, 2025

      Hi there ​@rebekahwhiteside, sorry to hear that. 

       

      Have you entered the area code etc correctly? For example:

       

      To call a Thailand number from a UK iD Mobile phone, dial 00 66 then the Thai mobile number, omitting the first zero of the Thai number. For example, if the Thai number is 081-234-5678, you would dial 0066812345678. 

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      R
      New Contributor

      Hi Tyler, 

      I only had to one 0 in so that was the issue, thanks for you help!

       

        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • August 7, 2025

        Hi there ​@rebekahwhiteside ahh perfect, glad to hear that worked! Have a lovely rest of your day!

         

        Kind regards,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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