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Can’t make international calls

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I’m trying to call a number in Thailand (an airline which takes international calls) but when I do it rings for a few seconds then my service bars drop to nothing the call fails and then my service bars go back to full again. I have international calls and premium turned on for my account and I have a bill cap set up so why can’t I make international calls?

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Tyler CAnswer

iD Mobile Employee

Hi there @rebekahwhiteside, sorry to hear that.

Have you entered the area code etc correctly? For example:

To call a Thailand number from a UK iD Mobile phone, dial 00 66 then the Thai mobile number, omitting the first zero of the Thai number. For example, if the Thai number is 081-234-5678, you would dial 0066812345678.

Thanks,

Tyler

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andewhite

Platinum  Contributor

Are you calling from the UK, @rebekahwhiteside?

Is your bill cap adjusted to cover the cost of any International calls?

This article might help.

Forum member (non-iD).

Tyler C

iD Mobile Employee

Hi there @rebekahwhiteside, we hope the kind advice from @andewhite was able to help.

Please let us know if any further questions.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

rebekahwhitesideAuthor

New Contributor

Hi @andewhite

Yes, I’m calling from the UK and my bill cap allows for cost of international calls

Tyler C

iD Mobile Employee

Hi there @rebekahwhiteside, sorry to hear that. What is your bill cap set to please?

Thanks,

Tyler

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R

rebekahwhitesideAuthor

New Contributor

Hi @Tyler C

It’s set to £10

Tyler C

iD Mobile Employee

No problem @rebekahwhiteside. Do you have roaming and international features enabled via the iD Mobile app/website, and also your phone’s own settings?

Also, have you been able to call abroad, or call this number before with us?

Thanks,

Tyler

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R

rebekahwhitesideAuthor

New Contributor

Yes, I have them enabled on the app and my phone. I’ve never tried calling abroad with iD before

Tyler CAnswer

iD Mobile Employee

Hi there @rebekahwhiteside, sorry to hear that.

Have you entered the area code etc correctly? For example:

To call a Thailand number from a UK iD Mobile phone, dial 00 66 then the Thai mobile number, omitting the first zero of the Thai number. For example, if the Thai number is 081-234-5678, you would dial 0066812345678.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

rebekahwhitesideAuthor

New Contributor

Hi Tyler,

I only had to one 0 in so that was the issue, thanks for you help!