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Can’t make international calls

  • August 7, 2025
  • 10 replies
  • 176 views

I’m trying to call a number in Thailand (an airline which takes international calls) but when I do it rings for a few seconds then my service bars drop to nothing the call fails and then my service bars go back to full again. I have international calls and premium turned on for my account and I have a bill cap set up so why can’t I make international calls?

Best answer by Tyler C

Hi there ​@rebekahwhiteside, sorry to hear that. 

 

Have you entered the area code etc correctly? For example:

 

To call a Thailand number from a UK iD Mobile phone, dial 00 66 then the Thai mobile number, omitting the first zero of the Thai number. For example, if the Thai number is 081-234-5678, you would dial 0066812345678. 

 

Thanks,

Tyler

10 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • August 7, 2025

Are you calling from the UK, ​@rebekahwhiteside

Is your bill cap adjusted to cover the cost of any International calls?

This article might help. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 7, 2025

Hi there ​@rebekahwhiteside, we hope the kind advice from ​@andewhite was able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler


Hi ​@andewhite 

Yes, I’m calling from the UK and my bill cap allows for cost of international calls


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 7, 2025

Hi there ​@rebekahwhiteside, sorry to hear that. What is your bill cap set to please?

 

Thanks,

Tyler

 


Hi ​@Tyler C 

It’s set to £10


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 7, 2025

No problem ​@rebekahwhiteside. Do you have roaming and international features enabled via the iD Mobile app/website, and also your phone’s own settings?

 

Also, have you been able to call abroad, or call this number before with us?

 

Thanks,

Tyler


Yes, I have them enabled on the app and my phone. I’ve never tried calling abroad with iD before


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • August 7, 2025

Hi there ​@rebekahwhiteside, sorry to hear that. 

 

Have you entered the area code etc correctly? For example:

 

To call a Thailand number from a UK iD Mobile phone, dial 00 66 then the Thai mobile number, omitting the first zero of the Thai number. For example, if the Thai number is 081-234-5678, you would dial 0066812345678. 

 

Thanks,

Tyler


Hi Tyler, 

I only had to one 0 in so that was the issue, thanks for you help!

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 7, 2025

Hi there ​@rebekahwhiteside ahh perfect, glad to hear that worked! Have a lovely rest of your day!

 

Kind regards,

Tyler