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Community Member
August 9, 2026

Canadian add on

  • August 9, 2026
  • 1 reply
  • 12 views

I have just purchased a Canadian add on but don't want it to start till 18 th August. I'm not sure if I have done the right thing. Will it start now or when I am in Canada?

    1 reply

    iD Mobile Employee
    August 10, 2026

    Hi ​@Cross112,

     

    Thank you for your message. 

     

    To clarify, all our add-ons start immediately from the moment of purchase. They cannot be scheduled for a future date, paused, or delayed until you arrive in Canada. Because the add-on is already active, it will likely expire before your trip on 18th August.

     

    As digital add-ons apply to your account straight away, we are unable to cancel or refund them. To ensure you have coverage during your trip, we recommend purchasing your next Canadian add-on on the day you fly or when you land.

     

    Please let me know if you have any other questions.

     

    Thanks,

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