Community Member

Cancel Ad-On Purchased in Error

Forum|Forum|2 months ago
July 12, 2026
1 reply
8 views

Hi,

I was just checking to see how much an Ad-on would be for my son to get roaming in the USA on my account, before purchasing on his account, and it purchased straight away! I didn’t even think I clicked on the acceptance link. I’m not even going to the USA!

How fo I go about cancelling this? The incorrect purchase was only done 5 minutes ago.

Thanks

iD Mobile Employee

Hi @Loz0612,

We're sorry to hear this has happened.

Unfortunately, once a roaming add-on has been purchased, we're unable to cancel or refund it, as it's activated immediately upon purchase.

We appreciate this isn't the outcome you were hoping for, and we're sorry for any frustration caused.

Regards,

Gemma M

The iD Mobile Social Media Team

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