cannot recieve phone calls when abroad

2 replies
46 views

Cannot receive calls when abroad.

WelshPaul

Platinum  Contributor

What country are you in?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @ficeque

We are so sorry to hear of the issues that you are experiencing, however kindly note that depending where you are or the number which you are trying to call, you may need to increase your bill cap as calls and texts are not included out of our roaming destinations, for international numbers or premium numbers.

You can read more on roaming on our website - https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges and an follow the below steps to increase your bill cap if necessary.

To increase your iD Mobile bill cap, log in to the iD Mobile app or your online account, navigate to the "Bills" section, select "Manage bill cap," and adjust the slider to a higher limit (up to £75). Changes can take effect immediately, allowing you to use services beyond your plan allowances.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.