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Community Member
CEnglish953
Community Member
January 27, 2026
Question

Cant access the Id website for customer service and in vietnam unable to text my bank confirmation in the Uk

I can’t text my bank a confirmation code from Vietnam but also can’t access the ID website to contact customer service stuck in a loop don’t know what to do!

    1 reply

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    January 27, 2026

    Hi ​@CEnglish953,

     

    Sorry you’re dealing with this, I can help.

    When you’re in Vietnam, some verification texts(like bank codes) can be blocked due to roaming restrictions. Also, some countries block access to certain websites, which is why the iD site may be unavailable.
     

    Please try:

    Turning roaming on

    Checking your SMS cap (if it’s set to £0.00, increase it)

    Restarting your phone
     

    Lamiya

     

     

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