Cant use Data when abroad. Tried everything.

Hi ​@f2ryn, 
 

I understand how frustrating this can be, especially when it feels like you’ve tried everything already. There are a couple of key things to check when using your data abroad:

1. Manually select a partner network
Your phone may be connected to a network that doesn’t support iD Mobile roaming, so it’s worth selecting one manually:

• Go to Settings
• Tap Mobile Networks or Connections
• Select Network Operators
• Turn off Automatic selection
• Wait for the list to load, then choose a different available network (try a few if needed)

2. Check and update your Bill Cap
If your Bill Cap is set to £0, it can block roaming usage:

• Log in to the iD Mobile app or your account online
• Go to My Account
• Select Billing or Manage Bill Cap
• Lower your Bill Cap to £0 (set an amount you’re comfortable with)
• Save the changes

Once you’ve done both steps, restart your phone and try using data again.

If you’re still having issues after this, please contact us via Live Chat so we can check things in more detail.

Hope this helps get you connected.

Owethu