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Charges AFTER buying roaminng add-on

Forum|Forum|3 months ago
November 3, 2025
3 replies
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lbarnby
New Contributor

I bought an international roaming add-on for Switzerland using the WiFi at the airport. I got a text confirming the purchase. A few minutes AFTER this I got a text saying that I had used some chargeable roaming services. Shortly later came another to say that I had used 80% of my Bill cap. I didn’t make calls or sends texts so I can’t understand why these charges appear.

Best answer by WelshPaul

Those notifications aren’t instant. They were likely for data usage before the add-on purchase. Data usage is date and time stamped so iD Mobile can confirm this.

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+22

Natalie W
iD Mobile Employee
Forum|Forum|3 months ago
November 3, 2025

Hello @lbarnby

Thank you for getting in touch.

Does the charge show it is for data, calls or texts please?

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|3 months ago
November 3, 2025

Those notifications aren’t instant. They were likely for data usage before the add-on purchase. Data usage is date and time stamped so iD Mobile can confirm this.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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lbarnby
Author
New Contributor
Forum|Forum|3 months ago
November 3, 2025

Hello @lbarnby

Thank you for getting in touch.

Does the charge show it is for data, calls or texts please?

Natalie

Hello @Natalie W - I can’t say yet because it is for the current bill period (in fact it was today). I do know that I didn’t make or receive any calls nor send any texts (one iMessage after I bought the add-on) and received only the texts from iDMobile - hence my surprise! The app shows that all £5 of the bill cap got used. I had mobile data turned off because I had it in flight mode and bought the add-on while I was connected to the WiFi in the airport terminal.