Charges AFTER buying roaminng add-on

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I bought an international roaming add-on for Switzerland using the WiFi at the airport. I got a text confirming the purchase. A few minutes AFTER this I got a text saying that I had used some chargeable roaming services. Shortly later came another to say that I had used 80% of my Bill cap. I didn’t make calls or sends texts so I can’t understand why these charges appear.

WelshPaulAnswer

Platinum  Contributor

Those notifications aren’t instant. They were likely for data usage before the add-on purchase. Data usage is date and time stamped so iD Mobile can confirm this.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Natalie W

iD Mobile Employee

Hello @lbarnby

Thank you for getting in touch.

Does the charge show it is for data, calls or texts please?

Natalie

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