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New Contributor
November 3, 2025
Solved

Charges AFTER buying roaminng add-on

  • November 3, 2025
  • 3 replies
  • 52 views

I bought an international roaming add-on for Switzerland using the WiFi at the airport. I got a text confirming the purchase. A few minutes AFTER this I got a text saying that I had used some chargeable roaming services. Shortly later came another to say that I had used 80% of my Bill cap. I didn’t make calls or sends texts so I can’t understand why these charges appear.

    Best answer by WelshPaul

    Those notifications aren’t instant. They were likely for data usage before the add-on purchase. Data usage is date and time stamped so iD Mobile can confirm this.

    3 replies

    iD Mobile Employee
    November 3, 2025

    Hello ​@lbarnby 

     

    Thank you for getting in touch. 

     

    Does the charge show it is for data, calls or texts please?

     

    Natalie

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    November 3, 2025

    Those notifications aren’t instant. They were likely for data usage before the add-on purchase. Data usage is date and time stamped so iD Mobile can confirm this.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    lbarnbyAuthor
    New Contributor
    November 3, 2025

    Hello ​@lbarnby 

     

    Thank you for getting in touch. 

     

    Does the charge show it is for data, calls or texts please?

     

    Natalie

    Hello ​@Natalie W - I can’t say yet because it is for the current bill period (in fact it was today). I do know that I didn’t make or receive any calls nor send any texts (one iMessage after I bought the add-on) and received only the texts from iDMobile - hence my surprise! The app shows that all £5 of the bill cap got used. I had mobile data turned off because I had it in flight mode and bought the add-on while I was connected to the WiFi in the airport terminal.