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Community Member
April 9, 2026
Question

checking if you have run out of data roaming

  • April 9, 2026
  • 3 replies
  • 112 views

My data suddenly stopped working on the last day of being abroad in one of the free roaming destinations and said it was a pdp activation failure meaning they could not activate my data roaming - I want to know how to check how much roaming I have left and how to top it up for one of the included free roaming destinations 

    3 replies

    Ssssssssss
    New Contributor
    New Contributor
    April 10, 2026

    Apart from taking a photo of your data allowance when you start a holiday I also want to know how to check what I have left of the 30 allowance per month. I can’t see anywhere that you can do that..? 🤔

    iD Mobile Employee
    April 10, 2026

    Hi ​@Indieoz123 and ​@Ssssssssss 

     

    Kindly be advised that if you are roaming in one of the 50 EU Roam Free destinations, you can monitor your data usage via the app. We no longer apply the previous 30GB roaming limit, and you can now use your UK data allowance while abroad, just as you would at home. This means that depending on your plan, whether it is 50GB or unlimited data, your allowance will apply in the same way.

    @Indieoz123  You can check your usage in the app. If you would like to add extra data, you can do so by following the steps below.

     

    1. iD Mobile App (fastest way)

    Open the iD Mobile app
    Log in to your account
    Tap “View add-ons” on the home screen
    Choose UK Data Add-ons
    Select the data bundle you want
    Tap Confirm

     

    2. Website (My Account)

    Go to my.idmobile.co.uk
    Log in
    Select Add-ons
    Choose a data bundle
    Confirm purchase

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ssssssssss
    New Contributor
    New Contributor
    April 10, 2026

    That’s great news thank you- don’t know why I didn’t know that- when did it change..? 👍😊