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Community Member
May 23, 2026
Question

Complaint over European charge

  • May 23, 2026
  • 1 reply
  • 7 views

I've been charged £45 for use of my mobile in Switzerland but the reality is I couldn't access any internet services when using it. I'd like ID mobile to prove what services were used and how it amounted to £45 when I wasn't able to do basic tasks. Thanks 

    1 reply

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 24, 2026

    Hi ​@Vicki78,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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