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Question

Complaint over European charge

  • May 23, 2026
  • 1 reply
  • 2 views
V
Community Member

I've been charged £45 for use of my mobile in Switzerland but the reality is I couldn't access any internet services when using it. I'd like ID mobile to prove what services were used and how it amounted to £45 when I wasn't able to do basic tasks. Thanks 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 24, 2026

Hi ​@Vicki78,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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