Hi there ​@largeronald, sorry to hear that. To avoid extra roaming costs, we’d always advise to set your bill cap to £0.00, to ensure you’re not charged anything outside your normal plan, as you did once you received these messages.

It’s likely it is connected to the Albanian network first, and then connected to the Greek network straight after. 

Thanks,

Tyler

Hi Tyler,

Thanks for your reply. No, it definitely didn’t connect to the Albanian network first. It connected to the Greek network at 12:54 on the 28th August, which is when we arrived in Corfu and the network selection was on manual. It didn’t connect to the Albanian network until the 30th August at 13:47, when 20p was charged to my account. The network selection was still on manual. At this point I changed my bill cap to zero, and although I got another 3 “Welcome to Albania” messages in the next 2 weeks, no further money was charged. 

I was wondering why it would even attempt to connect to another network when the selection was on manual. It’s an iPhone 15, by the way.

Regards,

largeronald.

Hi there ​@largeronald, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

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Thanks,

Tyler