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Question

data issues abroad , network connect but no internet

  • May 1, 2026
  • 1 reply
  • 9 views
D
New Contributor

I switched from a physical sim to a eSIM with the same number. I’m currently aboard and I can’t use my data. I can context to a network but have no internet connection. 
 

I switched from a physical SIM to eSIM and now I have signal abroad but no mobile data. Can you reprovision my SIM and check roaming is fully enabled?

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • May 2, 2026

    Hi ​@Dapple90, 

     

    Thank you for getting in touch.

     

    I understand that since switching from a physical SIM to an eSIM, you’re able to connect to a network abroad but are unable to access mobile data. I appreciate how frustrating this can be.

     

    To help resolve this, please try the following steps:

    • Ensure your eSIM is active on your device by going to your mobile/network settings and confirming it is selected for mobile data
    • Check that Data Roaming is switched on in your phone settings
    • Toggle Airplane Mode on and off, or restart your device to refresh the connection
    • Manually select a network in your settings to see if this improves connectivity

       

    If possible, please connect to Wi-Fi and try accessing your account via the mobile app to confirm everything is active on your profile.

     

    If you’re unable to access the app or the issue continues, please contact us via Live Chat or through our social media direct messages so we can investigate further and reprovision your eSIM if needed.

    Owethu

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