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Community Member
Maddi mac
Community Member
October 9, 2026

data not working

I have landed in Portugal and my data isn’t working why? 

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 10, 2026

    Hi ​@Maddi mac.

     

    Thank you for sharing. I am sorry to hear your data isn’t working in Portugal.

     

    To try to restore your connection, please:

    Restart your device to refresh its connection to the network.
    Turn Airplane Mode on for around 30 seconds, then turn it off again.
    Check that mobile data is switched on.
    Manually connect to NOS or MEO in your network settings.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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