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Community Member
Seedybee
Community Member
May 10, 2026
Question

data roaming

Why is data roaming not available on this number. I previously visited Currys with the same question and I was assured that it was then switched on.I am now in Portugal and I cannot access the Internet whist away from a wi-fi 'hot-spot'.  Please sort this immediately. 

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    May 10, 2026

    Hi ​@Seedybee ,

     

    Is the roaming feature turned on both on your phone and within the iD Mobile app as well?

    You can turn on the roaming feature in the iD Mobile app by following the steps below:

    Open the iD Mobile app and sign in
    Tap Plan at the bottom of the screen
    Scroll down to Manage your iD services
    Tap Manage your iD services
    Turn the Roaming toggle ON
    Tap Save to confirm

     

    -Michael Z

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