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New Contributor
May 13, 2026
Question

data roaming

  • May 13, 2026
  • 5 replies
  • 133 views

I purchased the £20 turkey data roaming plan but it isnt allowing me to use the data at all. Saying I have no Internet connection even though in app and also my data roaming is on. 

    5 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 13, 2026

    Hi ​@Conlon85.

     

    Thanks for getting in touch, and I’m sorry to hear you’re having trouble using your roaming add-on in Turkey.

     

    If the add-on is showing as active in the app and data roaming is already switched on, please also make sure that:

    • Roaming is enabled both on the iD Mobile app and on your handset settings
    • Your Bill Cap is set above £0, as a £0 Bill Cap can sometimes prevent roaming services from connecting correctly

    You can check and update this in the iD Mobile app by following these steps:

    1. Open the iD Mobile app
    2. Go to My Account
    3. Select Manage Plan
    4. Ensure Roaming is enabled
    5. Tap Bill Cap
    6. Ensure the Bill Cap is set above £0
    7. Save the changes and restart your handset

    You’ll also need to ensure your phone is connected to one of our supported partner networks in Turkey, which are:

    • AVEA
    • Turkcell

    To manually select a network on your handset:

    iPhone

    1. Go to Settings
    2. Select Mobile Service / Cellular
    3. Tap Network Selection
    4. Turn off Automatic
    5. Wait for available networks to load
    6. Select AVEA or Turkcell

    Android

    1. Go to Settings
    2. Select Connections / Mobile Networks
    3. Tap Network Operators
    4. Turn off Select Automatically
    5. Wait for the networks to appear
    6. Select AVEA or Turkcell

    Please also ensure that Data Roaming is enabled in your handset settings.

     

    Once connected, restart your handset and test the connection again.

     

    Owethu

    Conlon85.Author
    New Contributor
    May 13, 2026

    I have already done all these things due to reading them on your helpful tips and none work. Again I am paying for something that I cannot use. I would like a refund please. 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 14, 2026

    Hi ​@Conlon85.,

    Thank you for confirming that you have tried this, please can you try to connect to the network Turk Telekom instead of the requested networks above.

    Thanks,
    Hosai

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    New Contributor
    May 15, 2026

    I had the exact same issue a could have weeks ago. I purchased a 10 day Turkey roaming add-on for £35. But I wasn’t able to use it despite trying all of the above. Told I could request a full refund when I got back to UK. I’ve tried, but I’ve had no luck so far. On my last attempt, I got disconnected from the Live Chat by a customer service representative.

    iD Mobile Employee
    May 16, 2026

    Hi ​@amkutc.

     

    Thank you for your post. We’re very sorry to hear about your experience and the inconvenience caused, especially after purchasing the roaming add-on and being unable to use it. We also apologise that your live chat was disconnected.

     

    Please contact us directly so we can review your account and look into the refund request further for you: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.