I’m in Portugal, connected to the MEO network, data roaming is enabled on the ID Mobile app and switched on in my iPhone 16. Any idea why it’s not working?
Question
Data Roaming in Portugal not working
+15Hi
We're sorry to hear you're having trouble using your service in Portugal.
Could you please try manually connecting to one of our supported roaming partners?
- MEO
- NOS
- Vodafone
To manually select a network on iPhone:
- Go to Settings > Mobile Service (or Cellular).
- Tap Network Selection.
- Turn Automatic off.
- Wait for the available networks to load.
- Select MEO, NOS, or Vodafone.
If you're still unable to connect, we'd recommend performing a network settings reset:
- Go to Settings.
- Tap General.
- Select Transfer or Reset iPhone.
- Tap Reset.
- Choose Reset Network Settings.
- Your iPhone will restart afterwards.
If the issue continues after trying the above, please contact our Customer Service team via Live Chat so they can investigate further.
You can contact them here: https://www.idmobile.co.uk/live-chat
Regards,
Gemma M
The iD Mobile Social Media Team
Log in to the iD Community
Not a member yet? Create an account
Social Login
Sign in with iD Mobileor
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
