Hi ​@MCallaghan ,

Thanks for reaching out, and I’m really sorry you couldn’t use data while abroad. Since your settings were correct, here are a few things that might help:

-Make sure Data Roaming is switched on.
-Check that your APN settings match iD Mobile’s (you can find these in the iD Mobile app or website).
-Ensure your plan includes EU roaming and you haven’t hit any usage limits.
-Try manually selecting a different network again while abroad.

Since everything is working now that you're back in the UK, it may have been a temporary network issue. If it happens again or you'd like us to check further, please contact us via Facebook, Instagram, Live Chat, our Community, or email socialqueries@idmobile.co.uk.

Lamiya
iD Mobile Social Media Team

Thanks for the reply, but I did all the things you suggested. I was away for 12 days so a network problem seems unlikely.

Thanks. That looks like the problem. The box for roaming on my account was unticked. No idea how it got unticked as I used the phone abroad last year and had no problems. Thanks for the help. I’ll be checking that the roaming box is ticked the next time I go abroad.