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Active Contributor
MCallaghan
Active Contributor
November 3, 2025
Solved

Data roaming not working in Europe

  • November 3, 2025
  • 4 replies
  • 1682 views

I have recently returned from travelling in Austria and Hungary and was unable to use data at any time. My phone settings were set to roaming. I was regularly showing 5 bars of 5g reception with R being displayed. I tried switching from airplane mode and back, changed service providers, rebooted the phone several times, but nothing worked. I had to rely on WiFi the whole time. Now I'm back in the UK everything is working normally. Does anyone have any ideas?

Michael.

    Best answer by paul0363

    Is data roaming enabled on your account here:

    https://my.idmobile.co.uk/plan/manage-id-services ?

    It’s under Plan>Manage Your iD Services if the link doesn’t work

    4 replies

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    November 3, 2025

    Hi ​@MCallaghan ,

     

    Thanks for reaching out, and I’m really sorry you couldn’t use data while abroad. Since your settings were correct, here are a few things that might help:

    -Make sure Data Roaming is switched on.
    -Check that your APN settings match iD Mobile’s (you can find these in the iD Mobile app or website).
    -Ensure your plan includes EU roaming and you haven’t hit any usage limits.
    -Try manually selecting a different network again while abroad.

    Since everything is working now that you're back in the UK, it may have been a temporary network issue. If it happens again or you'd like us to check further, please contact us via Facebook, Instagram, Live Chat, our Community, or email socialqueries@idmobile.co.uk.


    Lamiya
    iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    MCallaghanAuthor
    Active Contributor
    November 3, 2025

    Thanks for the reply, but I did all the things you suggested. I was away for 12 days so a network problem seems unlikely.

    New Contributor
    paul0363Answer
    New Contributor
    November 3, 2025

    Is data roaming enabled on your account here:

    https://my.idmobile.co.uk/plan/manage-id-services ?

    It’s under Plan>Manage Your iD Services if the link doesn’t work

    Active Contributor
    MCallaghanAuthor
    Active Contributor
    November 3, 2025

    Thanks. That looks like the problem. The box for roaming on my account was unticked. No idea how it got unticked as I used the phone abroad last year and had no problems. Thanks for the help. I’ll be checking that the roaming box is ticked the next time I go abroad.

     

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