I have recently returned from travelling in Austria and Hungary and was unable to use data at any time. My phone settings were set to roaming. I was regularly showing 5 bars of 5g reception with R being displayed. I tried switching from airplane mode and back, changed service providers, rebooted the phone several times, but nothing worked. I had to rely on WiFi the whole time. Now I'm back in the UK everything is working normally. Does anyone have any ideas?Michael.

Is data roaming enabled on your account here:https://my.idmobile.co.uk/plan/manage-id-services?It’s under Plan>Manage Your iD Services if the link doesn’t work

Hi @MCallaghan,Thanks for reaching out, and I’m really sorry you couldn’t use data while abroad. Since your settings were correct, here are a few things that might help:-Make sure Data Roaming is switched on.-Check that your APN settings match iD Mobile’s (you can find these in the iD Mobile app or website).-Ensure your plan includes EU roaming and you haven’t hit any usage limits.-Try manually selecting a different network again while abroad.Since everything is working now that you're back in the UK, it may have been a temporary network issue. If it happens again or you'd like us to check further, please contact us via Facebook, Instagram, Live Chat, our Community, or email socialqueries@idmobile.co.uk.LamiyaiD Mobile Social Media Team

Data roaming not working in Europe

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