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New Contributor
August 13, 2026
Question

Data roaming purchase mistakes

  • August 13, 2026
  • 5 replies
  • 21 views

I purchased a data roaming for Turkey in error, how do I cancel, I want to move it to start from the 24th August 2026

    5 replies

    iD Mobile Employee
    August 15, 2026

    Hi ​@Commiecut 

     

    Thanks for getting in touch.

    Unfortunately, once a roaming add-on has been purchased, we're unable to cancel it, remove it, refund it, or change the start date. Roaming add-ons become active from the date they were purchased and can't be moved to a future date.

    As you've purchased the Turkey roaming add-on in error and would prefer it to start on 24 August 2026, I'm afraid we won't be able to amend the existing add-on.

    For future travel, we'd recommend purchasing any roaming add-ons as close as possible to your departure date to ensure you get the full benefit of the allowance during your trip.

    We apologise for any disappointment this may cause.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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    CommiecutAuthor
    New Contributor
    August 15, 2026

    Horrendous service, again, thanks very much!

    iD Mobile Employee
    August 15, 2026

    Hi ​@Commiecut 

     

    Thank you for getting in touch with us. 

     

    We're sorry to hear that you feel this way and apologise for the frustration caused.

    We understand that repeated issues and the experience you've had with our service have been disappointing. Your feedback is important to us, and we're sorry that we've not met your expectations on this occasion.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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    CommiecutAuthor
    New Contributor
    August 15, 2026

    Wrong answer 

    iD Mobile Employee
    August 17, 2026

    Hi ​@Commiecut.

     

    Thank you for your post.  If you’ve purchased a data roaming add-on for Turkey in error, please contact us directly so our team can review this for you.

     

    If you’re currently travelling, please get in touch once you’re back from your trip.

     

    If you’re not travelling, please contact us as soon as possible so we can look into this right away.

     

    You can reach us via Live Chat here: https://www.idmobile.co.uk/live-chat.

     

    Our team will be happy to review your request and advise on the best way forward.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.