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New Contributor
Soapster
New Contributor
February 9, 2026
Solved

Data roaming won't work in USA

  • February 9, 2026
  • 4 replies
  • 202 views

Having bought a data add on and everything being switched on (i.e. phone has roaming enabled and the account settings say it’s enabled), data services don’t work!

Attempted to search for alternative network providers - still doesn’t work. So the £20 data add-on is a waste of money and instead had to buy eSIM data package.

    Best answer by Michael Z

    Hi ​@Soapster 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    4 replies

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    February 10, 2026

    Hi ​@Soapster ,
     

    I’m sorry your data add-on isn’t working despite roaming being enabled, I understand how frustrating this must be. Please try the following:
     

    Restart your phone.

    Ensure mobile data and data roaming are turned on.

    Check network selection is set to Automatic.

    Toggle airplane mode on for 30 seconds, then off.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    SoapsterAuthor
    New Contributor
    February 10, 2026

    All these have been tried to no avail, can I get the £20 refunded?

    iD Mobile Employee
    Michael ZAnswer
    iD Mobile Employee
    February 10, 2026

    Hi ​@Soapster 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Stressedcustomer2026
    New Contributor
    April 9, 2026

    I am also having this issue, incredibly frustrating! Tried all the troubleshooting, nothing is working. Will be changing providers when we get home unless they sort it in the next 24hrs.

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