Having bought a data add on and everything being switched on (i.e. phone has roaming enabled and the account settings say it’s enabled), data services don’t work!
Attempted to search for alternative network providers - still doesn’t work. So the £20 data add-on is a waste of money and instead had to buy eSIM data package.
Best answer by Michael Z
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Michael Z
+9Hi
I’m sorry your data add-on isn’t working despite roaming being enabled, I understand how frustrating this must be. Please try the following:
Restart your phone.
Ensure mobile data and data roaming are turned on.
Check network selection is set to Automatic.
Toggle airplane mode on for 30 seconds, then off.
Lamiya
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Michael Z
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