Daya roaming off still charged

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Hi, I turned off mobile data and data roaming before leaving uk but still have a data charge appear now I’m in Tunisia , how can this be please ?

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Tyler C

iD Mobile Employee

Hi there @John Downes, you will need to ensure roaming is off via your phone’s own settings and the iD Mobile app/website. We’d also recommend changing your bill cap to £0.00 to ensure no charges can be taken and you don’t connect at all.

Thanks,

Tyler

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MZone

Platinum  Contributor

Do you have an iPhone by any chance?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

John DownesAuthor

New Contributor

Yes

MZone

Platinum  Contributor

Believe it is something to do with WiFi assist that uses your mobile network if your WiFi data speeds are poor. It seems if you have data roaming switched off but WiFi assist on it will use mobile data if needed.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.