Daya roaming off still charged | iD Mobile Community
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Daya roaming off still charged

  • September 23, 2025
  • 5 replies
  • 45 views

John Downes
New Contributor

Hi, I turned off mobile data and data roaming before leaving uk but still have a data charge appear now I’m  in Tunisia , how can this be please ?

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 25, 2025

Hi there ​@John Downes, you will need to ensure roaming is off via your phone’s own settings and the iD Mobile app/website. We’d also recommend changing your bill cap to £0.00 to ensure no charges can be taken and you don’t connect at all.

 

Thanks,

Tyler


MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • September 25, 2025

Do you have an iPhone by any chance?


John Downes
New Contributor
  • Author
  • New Contributor
  • September 25, 2025

Yes


MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • September 25, 2025

Believe it is something to do with WiFi assist that uses your mobile network if your WiFi data speeds are poor. It seems if you have data roaming switched off but WiFi assist on it will use mobile data if needed. 


John Downes
New Contributor
  • Author
  • New Contributor
  • September 25, 2025

Thank you