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eu calls wont go through even though ive not reached my limit

  • June 23, 2026
  • 1 reply
  • 5 views

When I try and call a Spanish number it says I’m not allowed but I have unlimited minutes inlcduing “50 EU roaming countries” 

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • June 25, 2026

Hi ​@Sammyadams

 

Thank you for reaching out. We’re sorry to hear about the experience you’ve had.

 

If you’re calling a Spain number while you’re in Spain, please make sure that the roaming feature is enabled both on your handset and on your iD Mobile account. You’ll also need to be connected to one of our roaming partners in Spain — Yoigo or Movistar.

 

If you’re calling abroad while in the UK, this won’t be considered roaming. Instead, it will be charged at standard international rates. In this case, please ensure that the international feature is enabled on your account and that your spend cap is set high enough to allow the call.

 

Thanks, 

Anneline