Hi ​@Payne32,

Thanks for your message.

Kindly note with iD Mobile, you can use your plan’s data allowance in EU roaming destinations at no extra cost, up to a fair usage limit of 30GB per month.

Since you’re on a 40GB plan, you’ll be able to use up to 30GB while in the EU. Any usage beyond this may incur additional charges.

If you have any other questions about roaming, feel free to let us know.

Thanks,

Kwanele

Hi ​@Payne32 

As ​@MZone confirmed, you can use all of your allowances if you are roaming in our 50 EU roaming countries.

-Michael

Hi I’m going to Rome on Sunday, will I be able to use my phone for free?

Hi ​@Sabd, 

As Rome is the capital city of Italy, you should be able to use roaming services there without issue.

Please ensure that your Bill Cap is not set to £0, as this can prevent roaming services from working correctly whilst abroad.

You should also make sure that your handset is connected to one of the supported partner networks in Italy:

• 3 ITA
• Wind

To manually select a network:

For iPhone:

• Settings
• Mobile Data
• Network Selection
• Turn Automatic OFF
• Select 3 ITA or Wind manually

For Android:

• Settings
• Connections / Mobile Networks
• Network Operators
• Turn Select Automatically OFF
• Select 3 ITA or Wind manually

Owethu