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foreign overcharge

Forum|Forum|1 month ago
July 30, 2026
3 replies
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Crossed boarder into Bosnia for day and turned to aeroplane mode. Back in Croatia and turned service back on. Got 3 messages at the same time, one saying in Bosnia and allowances not included, one saying you are chargeable now, one in Croatia and allowances included. My bill has charged me even though I was in Croatia and not chargeable. Please correct and refund my bill

Best answer by Marquerita T

Hi @KeithS .

Thanks for your post.

I’m sorry for the confusion and the charge you received after crossing into Bosnia and then back into Croatia.

Please contact us directly via Live Chat so our team can review your usage and billing in detail and work to resolve this for you.

You can reach us at https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

iD Mobile Employee

Hi @KeithS,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

KeithSAuthor

New Contributor

No satisfactory conclusion reached as yet

Marquerita TAnswer

iD Mobile Employee

Hi @KeithS .

Thanks for your post.

I’m sorry for the confusion and the charge you received after crossing into Bosnia and then back into Croatia.

Please contact us directly via Live Chat so our team can review your usage and billing in detail and work to resolve this for you.

You can reach us at https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.