Crossed boarder into Bosnia for day and turned to aeroplane mode. Back in Croatia and turned service back on. Got 3 messages at the same time, one saying in Bosnia and allowances not included, one saying you are chargeable now, one in Croatia and allowances included. My bill has charged me even though I was in Croatia and not chargeable. Please correct and refund my bill
Question
foreign overcharge
Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Hi
Thanks for your post.
I’m sorry for the confusion and the charge you received after crossing into Bosnia and then back into Croatia.
Please contact us directly via Live Chat so our team can review your usage and billing in detail and work to resolve this for you.
You can reach us at https://www.idmobile.co.uk/live-chat.
Thanks,
Marquerita
The iD Mobile Team
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