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Question

Help with error on roaming add on

  • July 15, 2025
  • 5 replies
  • 48 views
S
Community Member

Hi ID mobile. Yesterday I added a roaming bundle to my account as I am abroad. However I have 2 sims with you, one for me and one for my daughters. I accidently added the bundle to her sim (and she isn't travelling with me) I have then added the bundle correctly to my sim. 

 

Please can I request a refund of the £20 bundle i added to her sim and just retain the bundle on my sim. I have paid £20 for the bundle I need I dont really want to pay the additional £20 for a roaming bundle for someone not travelling. 

 

Totally appreciate this is my error but would appreciate your help

    5 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • July 15, 2025

    Hi ​@Scottdbrown  I am very sorry but we cannot refund bundles and add ons.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • danzo1979
    • New Contributor
    • September 30, 2025

    Hi I did an add on a few minutes ago for roaming in SA. For 10 days but my flight is on Sunday. And it just said it's activated already. Can it be delayed or cancelled ? Thanks

    D
    New Contributor
    • danzo1979
    • New Contributor
    • September 30, 2025

    Can it be postponed as it didn't say it was active now. Thanks 

    D
    New Contributor
    • danzo1979
    • New Contributor
    • September 30, 2025

    As I thought it would only be activated when I arrived in South Africa. That would be logical 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hi there ​@danzo1979, the add-on becomes active from the moment you order it, so it can’t be postponed or changed I’m afraid.

     

    We only advise to purchase the add-ons just before you go abroad, or when you get there where possible.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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