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Hi, I have paid £20 roaming charge toady to use my number in Turkey for 5 days.  Unfortunately I am not getting the Internet access in Turkey. Could you please help?

  • April 28, 2026
  • 1 reply
  • 0 views
S
Community Member

Hi, I have paid £20 roaming charge today to use my mobile number in Turkey for 5 days.  Unfortunately I am not getting the Internet access in Turkey. Could you please tell me why I  am not getting  id service in Turkey even after I paid.

 

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • April 28, 2026

    Hi ​@Smitha Reji. 

     

    Thank you for your post. I am sorry to hear you’re having trouble using your roaming in Turkey. I know how frustrating that can be after you’ve already added the £20 roaming allowance.

     

    Could you please try the following steps:

    • Restart your device
    • Make sure data roaming is switched on in your phone settings and in the iD Mobile app, go to Plan > Manage iD Services > ensure the ‘Roaming’ toggle is turned on iD Mobile app
    • Then manually connect to the local network Avea

     

    Once you’ve done this, please try connecting again and let us know if it still isn’t working and we’ll help you further.

     

     

    Thanks,

    Marquerita

    The ID Mobile Team

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